This service provides support within the commercial commissions for consulting requested by third parties by connecting the technical activities to the administrative procedures and rules.
The commissions can deal with “standard” or “special” tests.
The technical and administrative protocol includes the following steps:
- The professor or technician responsible for the activity provides the customer with a commercial quotation for the consulting activity.
- The customer sends an e-mail to the DICAM PEC e-mail address dipartimento@pec.unibo.it a consulting request together with the quotation (without signing it).
- The request is received and the technician responsible for the service opens a commercial ticket and assigns an ID number to it.
- Once the technical / experimental activity is completed, a final report (or a certificate, when needed by law) is released and signed by the head of the Department. An economic report is provided as well.
- The documentation is sent to the administration as pdf files. An invoice is released and sent to the customer.
After the customer has paid according to the invoice amount, the final report / certificate is delivered by PEC e-mail.